Shipping Policy
At My Vitality Group LTD, our mission is to deliver exceptional service and ensure timely delivery of your order — wherever you are.
Order Confirmation
As soon as you place your order, you’ll receive an order confirmation email. This means we’ve received your order and pre-authorized your payment. Please check your spam or promotions folder if you don’t see it.
Shipping Notifications
Once your order has been processed and shipped, you’ll receive a shipping confirmation email with a tracking number to monitor your delivery status.
If you haven’t received tracking information within 7 business days, please contact us at support@myvitality.store.
Shipping Options & Charges
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Standard Shipping (Tracked) – FREE on all orders
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Express Shipping (Tracked) – $4.78 USD
Carrier: We primarily use Royal Mail or other trusted partners depending on your location.
Shipping Times
All orders are processed and dispatched Monday through Friday.
| Shipping Method | Handling Time | Transit Time |
|---|---|---|
| Standard (Free) | 1–2 business days | 2–3 business days |
| Express (Tracked) | 1–2 business days | 1–2 business days |
Delivery times vary by destination.
Order Cut-off Time: 2:00 PM (GMT+1 – London Time)
Order Acceptance & Verification
We reserve the right to refuse or cancel any order due to:
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Suspected fraud or misuse of credit/debit cards
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Incorrect pricing or technical errors on the website
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Missing verification info (e.g. phone number, billing details)
Orders may require verification of identity, billing, or shipping details before acceptance.
Custom or Personalized Items
If your order includes customization, we will contact you by email to confirm details before shipping. These items are processed after customizations are finalized.
Questions?
For any shipping-related inquiries or order status updates, please email us at support@myvitality.store with the subject line: "Shipping Inquiry"
Business Information
My Vitality Group LTD
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
📧 Email: support@myvitality.store
📞 Tel (US): +1 (541) 568-7159
📞 Tel (UK): +44 7446 281126
🕘 Business Hours: Mon–Fri, 9:00 AM – 5:00 PM