Refund Policy


At My Vitality, we want you to feel confident in every purchase. That’s why we offer a 90-day return or replacement policy.

Return Eligibility

You have 90 days from the date of delivery to request a return or replacement. To be eligible:

  • The item must be returned to our warehouse with a valid tracking number

  • You must provide a receipt or proof of purchase

Please note:

  • Items sent to intermediary shipping facilities are not eligible for refunds

  • We cover the return shipping costs. Once your return is approved, we will email you a prepaid return label

📩 Email: support@myvitality.store or via WhatsApp

How to Start a Return

To initiate a return, contact us at support@myvitality.store or via WhatsApp Once approved, we’ll send you the return address and instructions, along with your return shipping label via email.

❗ Important: Items returned without contacting us first will not be accepted.

Received a damaged or non-working product? Or it doesn’t fit quite right?

No worries — we've got you covered.
If your product arrives damaged, isn’t working properly, or doesn’t fit as expected, simply contact us within 30 days. We’ll send you a free replacement right away.
In most cases, this is faster and easier than processing a full return.

Order Cancellation

Orders can only be canceled within 12 hours of being placed. After this time, your order may already be registered in our Fulfilment system and cannot be stopped.

Refunds

  • Return inspection time: Up to 7 days after we receive your returned item

  • Once approved, refunds are issued to your original payment method within 10 business days

🕒 If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@myvitality.store

Business Information

My Vitality Group LLC
📍 8301 State Line Rd., Ste 220 Kansas City MO 64114
📧 Email: support@myvitality.store
📞 Tel (US): +1 (541) 568-7159
📞 Tel (UK): +44 7446 281126
🕘 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

My Vitality Group LTD
📍 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
📧 Email: support@myvitality.store
📞 Tel (US): +1 (541) 568-7159
📞 Tel (UK): +44 7446 281126
🕘 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

My Vitality Group Limited

Registered Address:
Room 1D, 2nd Floor, Fu Tao Building
98 Argyle Street, Mong Kok
Kowloon, Hong Kong

📧 Email: support@myvitality.store

🕘 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM